The Builder Hero Terms & Conditions

About The Builder Hero Terms and Conditions

The Builder Hero will be referred to as “The Builder Hero”, “us” or “we” throughout these terms and conditions, and linked pages. Users of this website will be referred to as “you” or the “user.  Clients who engage The Builder Hero to perform design or development work for websites, webpages or logos will be referred to as “client” or “clients”.

By using the www.thebuilderhero.com website, you agree to the following terms and conditions. You should read and acknowledge the following terms and conditions before using or interacting with this website. At our own discretion, The Builder Hero holds the right to change or update these terms and conditions, and any other related policy, therefore you should check these pages each time you visit this website. Any changes made will have an immediate effect, and your continuance to use this website will constitute your agreement to such changes. If you do not agree to The Builder Hero terms and conditions, or related policies, please do not proceed to use this website.

Queries regarding the use of this site, or of any other nature relating to The Builder Hero, should be emailed to [email protected]

Website Design Work:

  • The Builder Hero undertakes quality website design and development work for clients on a contract basis and which is tailored to the client’s requirements. This includes design of webpages, website functionality and structure, plug-ins, hosting arrangements and security reviews. Design rights arising from the work will transfer to the client once we have received payment in full for our work and any associated fees.
  • We can provide clients with annual updates to their website and hosting arrangements, and regular security reviews.
  • Once a contract for services has been executed and the initial fee amount received, we will proceed quickly and in a quality manner to complete the work requested, and the client will make payments to us according to the agreed payment schedule.
  • We will hold scheduled review meetings with each client as required to ensure that requirements are being met.
  • In the event a client website is hacked or misconfigured we can work with the client to rectify the problems at an agreed fee rate. The Builder Hero will not be held liable by the client of third parties for any such hacking or misconfiguration.
  • If our work is redeveloping a client’s existing website, then the client gives us permission to alter, update, delete or otherwise change its website according to the client requirements.  Client will hold The Builder Hero harmless from any claims made by any third parties arising as a result of the work client has contracted us to do.
  • Domain and hosting can be provided to clients with website packages, where applicable.  Any email accounts provided with website packages can be configured on third party email software such as Outlook.  If a client is not hosting its website with us, no email accounts can be provided.  No refunds can be provided by us for hosting, domains or email server packages.
  • Content of the website including text, photos and other materials are the choice is responsibility of the client. If there are any copyright or intellectual property issues arising, this is the responsibility of the client who will hold us harmless against any third party claims.
  • Payment terms are strictly 15 days net, unless otherwise stated.  Payments by client to us should be made by bank transfer or as otherwise agreed.  Payment receipt will be recorded by us on the date monies are credited to the designated account. Late payments will accrue late charges for client of 2% of the outstanding balance/month or part thereof plus a £50/month administration fee/month or part thereof.
  • The Builder Hero stands by the quality of his work, if any errors are found in our work within 6 months of final release, we will rectify the errors, unless prior changes have been made to the website.
  • We take pride in our work, and any questions or concerns should be communicated to us by clients as soon as possible at: [email protected] .  We will be sure to address all good faith concerns which are reasonable and correct.
  • If The Builder Hero is for any reason unable to complete its work, we will refund the client any remaining portion of money already paid for work not yet complete.
  • If a client is in breach of or is not performing its obligations, we have the right, at our sole discretion to terminate the contract and retain any monies for work already completed and for any other expenses incurred.
  • In case of any dispute regarding a contract, The Builder Hero’s liability to a client is strictly limited to the amount of work fees already received by us from the client for that contract.  We will not be liable for any other claims including for consequential losses. If any significant refund is made to a client then the title to the work in question will be retained by us or will automatically revert to us.

Logo Design Work:

  • The Builder Hero undertakes quality logo design work for clients on a contract basis and which is tailored to the client’s requirements.  Design rights arising from the work will transfer to the client once we have received payment in full for our work and any associated fees.
  • Once a contract for services has been executed and the initial fee amount received, we will proceed quickly and in a quality manner to complete the logo work requested, and the client will make payments to us according to the agreed payment schedule.
  • We will hold scheduled review meetings with each client as required to ensure that requirements are being met.
  • If our work is redeveloping a client’s existing logo, then the client gives us permission to alter, update, delete or otherwise change its logo according to the client requirements.  Client will hold The Builder Hero harmless from any claims made by any third parties arising as a result of the work client has contracted us to do.
  • Payment terms are strictly 15 days net, unless otherwise stated.  Payments by client to us should be made by bank transfer or as otherwise agreed.  Payment receipt will be recorded by us on the date monies are credited to the designated account. Late payments will accrue late charges for client of 2% of the outstanding balance/month or part thereof plus a £50/month administration fee/month or part thereof.
  • We take pride in our work, and any questions or concerns should be communicated to us by clients as soon as possible at: [email protected] .  We will be sure to address all good faith concerns which are reasonable and correct.
  • If The Builder Hero is for any reason unable to complete its work, we will refund the client any remaining portion of money already paid for work not yet complete.
  • If a client is in breach of or is not performing its obligations, we have the right, at our sole discretion to terminate the contract and retain any monies for work already completed and for any other expenses incurred.
  • In case of any dispute regarding a contract, The Builder Hero’s liability to a client is strictly limited to the amount of work fees already received by us from the client for that contract.  We will not be liable for any other claims including for consequential losses. If any significant refund is made to a client then the title to the work in question will be retained by us or will automatically revert to us.
  • Our 100% unique design guarantee entitles you to a re-draw if our designed logo is to be found considerably similar to another logo design that may already exist. Any resemblance to an existing design will be merely a coincidence and The Builder Hero will not accept any responsibility or claim of any compensation in such a case.
  • It is the client's responsibility to get their art work copyrighted.

Quality Assurance Policy

In order to provide our clients the desired level of satisfaction, we do not deviate from the specifications provided by the client. Our designs and development work are created after thorough research to ensure design quality and uniqueness.

Delivery Policy

All work product files are delivered to our clients electronically.

Record Maintenance

We keep a record of your finalized design for 5 years once we provide you the final files.  If you require the final files again in the future we can send them to you once more at your request if we still hold them. Subsequent requests will incur a charge.

Customer Support

We offer high quality customer support.  If you have a query, please contact us at [email protected] or via the form at our website.

Communication Policy

YOU agree that The Builder Hero is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. "www.thebuilderhero.com" or/and any telephone number that is not mentioned on our website. The Builder Hero should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name already mentioned on The Builder Hero Website.

Access to Information

To access The Builder Hero services you may be asked to provide certain registration details or other information.  By accepting these terms & conditions, you hereby acknowledge that all the information provided by you will be correct, current, and complete.  If The Builder Hero believes that any information that you have provided is not correct, current, or complete, The Builder Hero has the right to refuse to provide any of its services or resources to you and take any other action it deems appropriate at the time.

Exclusions

We will assist our clients with the integration of third party plugins and APIs but any third party integration required to assist with the functionality of any website will be STRICTLY standard. We will not have anything to do with any third party dealings during the development of this project. Any additional work will require a separate fee agreement agreed by us and the client.

Validity

If any of these terms and conditions shall be held invalid, illegal, or unenforceable in any respect, the enforceability of the remaining terms & conditions shall not in any way be affected or impaired thereby.